So, I was in Vermont this past week for work. God, it is so beautiful up there. I love Utah, I really do...but seeing some of these other places just takes your breath away. Anyhow, I was supposed to catch my flight home Friday at 3:59 p.m. Around 10:30 a.m. I just happened to check my work e-mail and had this e-mail...
We are trying to contact you because our flight has cancelled. We have rebooked you on the best available flight and we'll keep trying to reach you by phone. Please review the information for new flight numbers, departure and arrival times.
Well, first off, I only have one phone # listed on my account with Delta, and they sure as hell had not called me. They wanted to book me on a 6:00 a.m. flight for the following day (today). That so was not going to work...so I called them. The first lady I spoke with was absolutely and completely useless. Granted, I was a bit worked up, but I didn't call her names or swear or anything (yay me!) But she was not offering any help. She wasn't giving me any options, just kept telling me "We have no control over the weather and flights cancelled due to it".
What I really needed was someone to book me a flight to get me home that same day! Not make me stay another night (at my own expense mind you...well, work's expense...but still). So, I asked to speak to a supervisor...and honestly, I'm not sure what she said...something like they don't have supervisors but she would get me another rep or something...she didn't really speak all that ledgible of English (I could go off on a whole diatribe of getting people with clear and understandable English to work on phones and drives thrus and stuff).
So Delta rep #2, she was amazing. I told her what was going on, and what I needed (which was to get home on Friday). So she looked up available flights and came back and asked me how soon I could be to the airport. She had me on a 12:30 p.m. flight to Detroit, then to Minneapolis and then on to Salt Lake City. A lot of stops, but it would get me home when I needed to be there (I had a family thing on Saturday that was not missable). So, I bid farewell to my new friends/clients in Vermont and want to say thank you for being so great and understand my need to get home right then.
So, needless to say, I had not yet refilled the rental car's tank. But did all of that and returned it with just a little time to spare. Now here's were the fun gets even more fun! The Delta/Northwest rep in Burlington, checked me in, and gave me my boarding pass. Which only had one destination on it, Detroit. So, since I was already past TSA security and there were no reps, I ended up calling Delta's 800 # to verify I was going to be making it to SLC, and they assured me that even though my boarding pass only said Detroit, I would be making it home.
When I got me seat assignment at the gate, it did print out both Detroit and Minneapolis on my boarding pass...so, getting closer. When I landed in Detroit, I only had 10 minutes to go from a gate on the A concourse to a gate on the C concourse, which is forever away. And I think the people that built the tunnel connecting the concourses were high when they designed/built them.
So, I made it and then was off to Minneaplois. I got in around 4:00 p.m. local time and saw that my SLC flight didn't leave until 9:40 p.m. So I checked to see if they could get me on an earlier flight...like the 6:40 p.m. And yes! there was an available seat and they booked me on it. I asked two different reps if my checked luggage would make it onto the same flight I was, or if it would come in on the flight I was originally booked on. I was assured it would be on the earlier flight. Either on was fine, I would be home and not in immediate need of the contents of my bag. No problem I though...WRONG!!!
So, made it to SLC, about an hour later than were supposed to land, because of weather and whatnot. Then, went to deplane, and the ramp agent who was supposed to get the jetway up to the door of the plane went on break or something. So there were 50 something passangers standing in the aisle for 15 minutes while we waited for someone to bring the ramp up to the plane. At that point, I think we were all ready to take our chances and just jump from the door of the aircraft to the ramp.
So, by the time I got to the baggage claim, I realized my checked bag was not there. Fine, no problem, they can deliver it or I can pick it up on Saturday. Alas, it was not meant to be. It looks like the dip-shit agent in Vermont only checked my baggage as far as Minneapolis...dumb bitch. Still wasn't too worried though. Until today, it's now Saturday, almost a full 24 hours later, and my bag is STILL IN MINNEAPOLIS! Goddamn it! Now I am getting pissed. Yes, it's only "stuff" but it's my stuff. And I don't want and really can't afford to go out buy all new dress clothes and cute undies that I had in the suit case. So...now it's wait and see. I'll keep you updated, and get some other posts up about my time in Vermont. Except for a shitty travel day, I've had an amazing past two weeks out on the road working with clients and all. Gotta say, all in all, I love my job!
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